At Tissage, we take great care to ensure that every product meets the highest quality standards. Each item is carefully inspected twice before shipping to ensure you receive it in perfect condition. However, if you are not satisfied with your purchase, we are here to assist you with our straightforward return and refund process.
Return Policy
- Time Frame:
- Requests for returns must be initiated within 5 to 7 days of receiving your parcel.
- Any requests made beyond this timeframe will not be eligible for a return.
- Parcel Opening Video:
- To process your return request, we require a clear and uninterrupted video recording of the parcel being opened. This helps us ensure the integrity of the product and address any issues effectively.
- Product Condition:
- The product must be returned in its original, unused condition, with all tags and packaging intact.
- Any signs of wear, damage, or alterations may result in the return being denied.
Refund Policy
- Refund Approval:
- Once the returned product is received and inspected, we will confirm if it meets our return criteria.
- Refunds will only be processed if the product is in good condition as per our quality checks.
- Refund Process:
- Approved refunds will be initiated within [insert timeframe, e.g., 7-10 business days] of receiving the returned product.
- Refunds will be issued to the original payment method unless otherwise agreed upon.
Non-Returnable Items
Certain items, such as undergarments, custom-made products, or items marked as “final sale,” are not eligible for returns or refunds.
If you have any questions or need further assistance, feel free to reach out to us at 8885025448.
We value your trust and look forward to ensuring a delightful shopping experience!